Sometimes standard support just isn’t enough. For those moments, we’ve designed a flexible, on-demand solution: token packages.With tokens, you can access our Specialists whenever you need to tackle unexpected questions or complex issues—often the kind that come directly from your clients.

Each “token-based” consultation gives you around one hour of dedicated time with our experts, where you can dive into regulatory aspects, assess specific risks, or clarify technical matters that require qualified input.

When appropriate, the consultation may also include short additional activities, such as a concise technical note, support in communicating along the supply chain, or a focused training session on a specific topic. If your request requires more comprehensive work—like detailed reports, extended training, or in-depth evaluations—we’ll provide a tailored alternative offer, to be discussed with your sales contact.

Getting started is simple: just send an email to fcs@foodcontactservices.com with the subject line “assistance request – offer [@NrOfferta]”.One of our experts will review your request and get back to you within two working days, with an estimate of the tokens required and the expected delivery timeline.

It’s a practical way to have expert support exactly when you need it, and only as much as you need it, with the assurance of working alongside a specialized team.